We are committed to provide quality products to our customers. while we hope that you are always satisfied with ZARASUNIVERSE for real purchase, we realize that there are times that you may need to return a product.

If you will need to return your product. please review the information below.

From The Date Of Purchase Of The Product If For Any Reason You Wish To Exchange It. Exchange Is Applicable On Gems Of Same Price Or Higher Price ONLY.

Shipping Charges Are Not Refundable
Return Shipment Is At Customer’s Cost
There Are A Few Certain Scenarios Where It Is Difficult For Us To Support EXCHANGES:

EXCHANGE Request Is Made Outside The Specified Time Frame, Of 24 Hours From Delivery.
Product Is Used, Damaged, Or Is Not In The Same Condition As You Received It.
Anything Missing From The Package You Have Received Including Price Tags, Labels, Original Packing.
In Case The Item You Received Is Damaged Or Defective, You Could Return An Item In The Same Condition As You Received It With The Original Box And/Or Packaging Intact. Once We Receive The Returned Item, We Will Inspect It And If The Item Is Found To Be Defective Or Damaged, We Will Process The Refund Along With Any Shipping Fees Incurred.

Note: the customer has to notify us any how regarding this issues With in 24 hours from the receiving time.

In The Unusual Circumstance Where The Item Received Is Wrong, You Can Return The Item In The Same Condition You Received And In The Original Box And/Or Packaging Intact. Once We Receive The Returned Item, We Will Process The Refund Within 10 Days.
From The Date Of Purchase Of The Product If For Any Reason You Wish To Exchange It. Exchange Is Applicable On Gems Of Same Price Or Higher Price ONLY.